Effective September 30, 2026 · Skiplark LLC, a Virginia limited liability company · applies to skiplark.com and the Skiplark apps for iPhone and Android
The short version: When you make an account, your trips are saved to your Skiplark account so they're on all your devices and can be shared with the people you invite — and a copy is kept on your phone so it works with no signal. We use your information to run Skiplark and to understand how it's used. We don't sell it, we don't run ads, we don't track you across other apps or websites, and you can delete your account and everything in it at any time.
1. What we collect
Account details — your email address and a password (stored only as a secure hash by our authentication provider), or your Google account email if you choose "Continue with Google" on the website.
Your trips — the bookings, dates, times, places, confirmation numbers, access codes, notes, packing lists and trip messages you add, and the names of the people on those bookings.
What you send us to read — confirmation emails you forward to a trip's address, and the PDFs, screenshots, photos and files you add. If your plan includes document storage, the original files are kept with your trip.
Traveler cards — if you choose to save them: names, dates of birth, passport and Known Traveler numbers, and frequent-flyer numbers. These are private to your account. In the apps, they sit behind Face ID / your device passcode; that check happens on your phone and Skiplark never receives any biometric data.
Purchases — which plan or Trip Pass you have. Payments are handled entirely by Stripe; we never see or store your card number.
How Skiplark is used — first-party events such as "trip created" or "file added," linked to your account and whether you used the website, iPhone or Android app. We use this only to improve Skiplark. On the website we also count page visits with GoatCounter, which uses no cookies.
Messages you send us — suggestions and support emails.
The apps use your camera and photos only when you choose to add a photo, and schedule Leave-by reminders on your phone itself. We do not collect your location, contacts, health data or advertising identifiers.
2. How we use it
To build and show your itinerary, keep it in sync across your devices, share it with the people you invite, send the emails you'd expect (sign-in links, receipts, and a few helpful notes about your trip, which you can unsubscribe from), provide support, prevent abuse, and improve the product. We do not sell your information, share it for advertising, or build advertising profiles.
3. Companies that help us run Skiplark
These providers process information only to deliver their part of Skiplark:
Supabase — database, sign-in and file storage for your account and trips.
Netlify — hosts the website and the server code that reads your confirmations (standard logs include IP addresses).
Anthropic — reads the confirmations you add (text, PDFs, images) to pull out travel details, and powers the optional "Local intel" feature. Content is sent through our account for that purpose only.
OpenAI — only if you create an optional trip poster; the trip's destinations and theme are used to paint it.
Stripe — payments.
SendGrid (Twilio) — receives the confirmations you forward to your trip's email address and delivers the emails we send you.
Google — only if you use "Continue with Google" on the website.
OpenStreetMap, Open-Meteo and QR Server — map tiles and address lookups for your route map, weather for your destinations, and QR images for tickets (the ticket's code is sent to generate the image).
4. Sharing with people you choose
When you share a trip, the people you invite can see it — including confirmation numbers and door codes. Travel advisors who build a trip for you can see and edit that trip. Please share links only with people you trust, and only upload other people's details when you have the right to.
5. Your choices and control
Delete your account — in Settings → "Delete account…" (website or app), or email hello@skiplark.com. This permanently deletes your account, the trips you created (for everyone they were shared with), your traveler cards, stored files and usage events, and cancels any subscription.
Delete a trip — from the trip's ⋯ menu.
Export — any trip can be saved as a file, printed, or added to your calendar.
Emails — our trip notes and updates each have a one-tap unsubscribe (sign-in and receipt emails are sent only when you ask for them).
Your rights — depending on where you live, you may have rights to access, correct, delete or port your information. Email us and we'll honor applicable requests.
6. How long we keep it
We keep your account and trips until you delete them. Deleted accounts are removed from our live systems immediately; routine backups roll off within a limited period. Payment records are kept by Stripe and by us as required for tax and accounting.
7. Security
Everything travels over HTTPS. Access to your trips is limited to your account and the people you share them with, enforced by our database's row-level security. Traveler cards are private to you, and payments are handled by Stripe, a PCI-compliant provider. No system is perfectly secure, and we can't guarantee absolute security — keep your device locked and your password private.
8. Children
Skiplark is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
9. International users
Skiplark is operated from the United States, and your information is processed in the United States, where privacy laws may differ from those where you live.
10. Changes to this policy
If we change how we handle your information, we'll update this page and its effective date, and tell you in the app or by email when the change is significant.